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Fair housing laws and regulations prohibit apartment owners and operators from discriminating against an individual based on his or her status as part of a protected class. In terms of fair housing, discrimination could mean treating some individuals less favorably than others because of their race (unequal treatment), implementing a policy that while neutral on its face, has a disproportionate, negative impact on families with children (disparate impact), denial of a request for an emotional support animal (reasonable accommodation) or being out of compliance with the Act's seven accessibility requirements for disabled persons (design and construction violations). NAA and the CAA therefore encourage property owners and operators to educate themselves and their staff on the applicable fair housing laws in the markets in which they operate.